Privacy Policy — aq999app

1 Data We Collect

aq999app collects personal data in several ways: directly from you when you register an account or interact with our Platform, automatically through your use of the website, and from third-party sources such as payment processors and identity verification partners. The categories of data we collect are described below.

1.1 Account Registration Data

When you create a aq999app account, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to confirm you are aged 18 or above)
• Email address (used for account communications and verification)
• Mobile phone number (used for account security and payment method linkage)
• Residential address (required for KYC compliance)
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to confirm your age and identity, aq999app may collect copies of the following documents:

• Bangladesh National Identity Card (NID) — front and back scan or photograph
• Valid passport (biographical data page)
• Driver's licence issued by a recognised authority
• Proof of address (utility bill, bank statement — dated within 3 months)
• Proof of payment method ownership (e.g., screenshot of your registered bKash, Nagad, or Rocket account showing your name and number)
• Selfie or live photo (to match against your identity document, where required)

1.3 Financial Transaction Data

When you make deposits or withdrawals, aq999app records transactional data, including:

• Deposit and withdrawal amounts (in BDT)
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• Payment account identifiers (e.g., your registered bKash mobile number — not your PIN or full card number)
• Transaction timestamps and reference numbers
• Account balance history

1.4 Betting and Gaming Activity Data

aq999app records all account activity related to betting and gaming, including:

• Bet placement history — markets, odds, stake amounts, and outcomes
• Casino game play sessions — game titles, session duration, bet amounts, wins and losses
• Bonus and promotional offer claims and wagering progress
• Responsible gaming tool usage (deposit limits set, self-exclusion periods applied)

1.5 Technical and Usage Data

When you access aq999app through a browser, we automatically collect certain technical data:

• IP address and approximate geographic location (city/country level)
• Device type, operating system, and browser version
• Pages visited, time on page, click paths, and referral source
• Session duration and login timestamps
• Error logs and performance diagnostics

1.6 Communications Data

If you contact aq999app support via email or WhatsApp, we retain records of those communications, including the content of your messages and any attachments you send. This data is used to resolve your query and to improve our support services.

2 How We Use Your Data

aq999app processes personal data only for clearly defined, legitimate purposes. We do not process your data in ways that are incompatible with the purposes stated at the time of collection. The primary purposes for which we use your personal data are set out below.

2.1 Account Management and Service Delivery

The most fundamental use of your data is to create, maintain, and operate your aq999app account. This includes processing your registrations, verifying your identity, managing your account balance, processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported channels, and providing access to sports betting and casino gaming services.

2.2 Legal and Regulatory Compliance

As an offshore gaming platform, aq999app is obligated to maintain records of user identity, transactions, and activity for anti-money laundering (AML) compliance, fraud prevention, and age verification purposes. Your KYC documents and financial transaction data are processed primarily for these compliance obligations. We retain this data for the periods required under applicable international compliance standards.

2.3 Security and Fraud Prevention

aq999app uses technical and usage data — including IP addresses, device identifiers, and login timestamps — to detect and prevent unauthorised account access, identify suspicious betting patterns, flag potentially fraudulent transactions, and enforce our one-account-per-user rule. This processing is essential to maintaining a fair and secure platform for all users.

2.4 Personalisation and User Experience

We use your gaming activity and preferences to personalise your experience on aq999app — for example, displaying cricket betting markets relevant to BPL and IPL fixtures that match your historical interests, or surfacing slot games from studios you have played before. Personalisation is based on aggregated patterns and does not involve intrusive profiling.

2.5 Responsible Gaming Monitoring

aq999app takes responsible gaming seriously. We analyse account activity data — including deposit frequency, session duration, and loss patterns — to identify users who may be showing signs of problem gambling behaviour. Where patterns of concern are identified, we may proactively reach out with information about responsible gaming tools or apply protective account measures. This processing is carried out in the interest of user welfare.

2.6 Marketing Communications

With your consent, aq999app may send you promotional communications about bonuses, cricket promotions (such as BPL season offers, IPL enhanced odds, and Bangladesh Tigers match-day free bets), seasonal offers (Eid, Pohela Boishakh), and new game releases via email. You may withdraw consent at any time by contacting support. We do not send marketing communications by SMS or WhatsApp without explicit opt-in.

2.7 Platform Analytics and Improvement

Aggregated and anonymised usage data helps aq999app understand how players navigate the Platform, which features are most valuable, and where technical improvements are needed. Analytics data does not identify individual users and is used exclusively for internal product development purposes.

2.8 Dispute Resolution and Legal Claims

In the event of a bet settlement dispute, a payment discrepancy, or a legal claim, aq999app may process relevant account, transaction, and communications data to investigate and resolve the matter. This data may also be disclosed to legal advisors or competent authorities where required by law.

3 Data Sharing & Disclosure

aq999app does not sell, rent, or otherwise commercially exploit your personal data. We share your data only in the limited circumstances described in this section, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Processors

When you make a deposit or request a withdrawal, aq999app shares the transaction details required to process that payment with the relevant payment service provider — for example, your mobile number and transaction amount when processing a bKash or Nagad transfer. Payment processors operate under their own privacy policies and are contractually bound to process your data securely and only for the stated payment purpose.

3.2 Identity Verification Partners

aq999app may engage third-party KYC verification services to assist with identity document authentication. These partners process the identity documents you submit solely for the purpose of verifying your identity and age on behalf of aq999app. They are contractually prohibited from using your data for any other purpose.

3.3 Game Technology Providers

Casino games on aq999app are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from these providers, technical session data (such as a pseudonymous player session token) is transmitted to the game server to deliver the game. These providers do not receive your full personal profile; they receive only the minimum technical identifiers needed to run the game session.

3.4 Legal and Regulatory Disclosure

aq999app may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so by a valid order, subpoena, or statutory obligation. We will inform affected users of such disclosure requests to the extent permitted by law, unless prohibited from doing so by the relevant authority.

3.5 Business Transfers

In the event that aq999app undergoes a merger, acquisition, or asset sale, user personal data may be transferred to the acquiring entity as part of that transaction. In such an event, users will be notified in advance via the email address on record, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

4 Cookies & Tracking

aq999app uses cookies and similar tracking technologies to operate the Platform, remember your preferences, ensure your session security, and collect analytics data. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session continuity. Cookies do not contain executable code and cannot access other files stored on your device.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to be notified before a cookie is stored. Please note that disabling strictly necessary cookies will impair your ability to log in and use aq999app. Analytics and functional cookies can be disabled without affecting core Platform access. Refer to your browser's help documentation for instructions on managing cookie settings.

4.4 Local Storage and Session Storage

In addition to cookies, aq999app may use browser local storage and session storage to maintain temporary data such as your active bet slip and game session state. This data is stored on your own device and is not transmitted to aq999app servers independently of your account activity.

5 Data Security

aq999app implements a layered set of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. While no system can guarantee absolute security, we continually invest in measures to keep your data safe.

5.1 Technical Security Measures

5.2 Your Role in Account Security

aq999app can only protect data on our own systems. You are responsible for maintaining the confidentiality of your account credentials. We strongly recommend the following practices:

• Use a unique, strong password for your aq999app account that is not shared with any other site or service.
• Do not share your username or password with any third party — including persons claiming to be aq999app support agents. aq999app support will never ask for your password.
• Log out of your account after each session, especially when using a shared or public device.
• Enable two-factor authentication if available on your account.
• Contact support immediately if you suspect your account has been accessed without your authorisation.

5.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to your personal data, aq999app will notify affected users via their registered email address as promptly as practicable, describing the nature of the breach, the categories of data affected, and the steps being taken to contain it. We will also take immediate remedial action to secure the affected systems and data.

6 Data Retention

aq999app retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, to meet our legal and compliance obligations, and to resolve any outstanding disputes. The retention periods below reflect our standard data management schedule.

Once the applicable retention period has expired, personal data is either securely deleted from our systems or irreversibly anonymised so that it can no longer be linked to an individual user. Anonymised data may be retained indefinitely for statistical and analytical purposes.

7 Your Privacy Rights

aq999app recognises that you have fundamental rights over your personal data. While the specific legal framework governing data protection varies by jurisdiction, aq999app extends the following rights to all registered users as a matter of Platform policy, regardless of location.

7.1 Right of Access

You have the right to request a copy of all personal data that aq999app holds about you. Access requests should be submitted to our support team via the contact details in the footer of this page. We will respond to all access requests within 30 days and provide your data in a structured, commonly used, machine-readable format where practicable.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your name or contact details have changed, you may update them directly in your account settings or by contacting support. Note that corrections to KYC-verified data may require re-submission of supporting identity documents.

7.3 Right to Erasure

You may request that aq999app delete your personal data. However, this right is subject to our legal and regulatory obligations — we are required to retain certain categories of data (particularly KYC documents and financial transaction records) for defined compliance periods regardless of an erasure request. Where erasure is not possible in full, we will inform you of the specific categories of data that must be retained and the reason why.

7.4 Right to Restrict Processing

In certain circumstances — for example, while a dispute about data accuracy is being resolved — you may request that aq999app restricts its processing of your personal data. During a restriction period, we will continue to store your data but will not process it for any purpose other than as required by law.

7.5 Right to Object to Marketing

You have the right to object to aq999app using your personal data for direct marketing purposes at any time. To opt out of marketing communications, contact support via the email or WhatsApp details in the footer of this page. We will action all marketing opt-out requests within 5 business days.

7.6 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact the aq999app support team using the contact details in the footer of every page on this site. Please identify yourself clearly and specify the right you wish to exercise. We may ask you to verify your identity before processing certain requests to ensure the security of your data.

8 Changes to This Policy

aq999app reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this policy, we will notify registered users by publishing a prominent notice on the aq999app Platform and, where the change is significant, by sending a notification to the email address on your account.

8.1 What Counts as a Material Change

A material change is any modification that meaningfully affects how we collect, use, share, or retain your personal data — or that meaningfully reduces your rights as a data subject. Examples of material changes include: introducing a new category of data collection, adding a new category of third-party data recipient, extending retention periods beyond those currently stated, or changing the purpose for which a category of data is processed.

8.2 Your Continued Use

Your continued use of aq999app following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the updated policy, you should cease using the Platform and contact support to request account closure and, where legally permissible, erasure of your data.

8.3 Policy Version History

aq999app maintains a version history of this Privacy Policy. If you would like to review a previous version of this policy, please contact our support team with your request. The most current version of this Privacy Policy is always the version published at aq999app/privacy-policy and is the version that governs our current data practices.